Position Summary The Associate Director of Operations serves as the owner of operational excellence for the Nurses Improving Care for Healthsystem Elders (NICHE) program. The incumbent works closely with the Executive Director to translate business strategies into operational plans. Responsible for establishing a culture of service excellence by applying principles and methods of quality management. As the subject matter expert on operational excellence, the incumbent works closely with the department managers to create, monitor, and manage key performance indicators. As the leader of daily operations for NICHE, s/he is responsible for creating and managing project plans to coordinate and streamline projects, schedules, the allocation of resources, and the flow of information across departments to support a system approach to managing the NICHE program. Project management responsibilities extent to creating and managing the master project plan for the 5-day annual NICHE conference. Serves as a mentor, coach and resource to all NICHE staff. She/He creates and implements training plans to maximize the contributions of the staff to meet strategic and operational performance goals and serves as the liaison to the NYU Meyers College of Nursing HR department. ? Qualifications Required Education: Bachelor's Degree or equivalent management, operations management, engineering Preferred Education: Master's Degree MHA,MBA,MPA or equivalent Required Experience: 5+ years Proven track record with establishing quality managment programs, analyzing key business performance indicators and achieving improvements in operating efficiency, cost reduction, cycle time or customer satisfaction ratings Preferred Experience: 5+ years experience with leading quality improvement initaitves, analyzing business processes to support customer service excellence Required Skills, Knowledge and Abilities: Demonstrated analytical and problem solving skills. Determines how a system should work and how changes in conditions, operations, and the environment will affect outcomes. Identifies measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system. Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources. Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Skilled in motivating, developing, and directing people as they work, identifying the best people for the job. Preferred Skills, Knowledge and Abilities: Six Sigma, Lean or other Quality Management Certificate or degree-level course work in quality managment/operations management Additional Information EOE/AA/Minorities/Females/Vet/Disabled/Sexual Orientation/Gender Identity Associated topics: administrative officer, administrative support, assistant, asso, associate, chief operations officer, facilities, front desk, front office, operation
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