At Chartwells Higher Education, people are at the core of our business. Together we build innovative food service concepts and serve fresh, local and nutritious meals at over 270 college campuses across the country. Twice named the Fastest Growing Brand by Nation's Restaurant News, at Chartwells we take pride in creating opportunities for associates to grow their careers and achieve their development goals within the company.Job SummaryJob Summary: Working as the Director of Catering Services you are responsible for maintaining and establishing all costs and quality standards to ensure superior service and to maximize profits. You will work independently with a direct line to the client. You are expected to maintain excellent relationships with employees, guests and the client. You will be responsible for promoting the professional growth and development of the entire team. In addition, you will foster strong interdepartmental relations and integrate the catering service department with the facility plan of operations. Key Responsibilities: Work directly with the Service Managers at assigned account(s) to ensure all catering events are carried out according to the standards of the company and client.Ensure high levels of customer service are executed for each event.Interview, hire, train, as well as assist with scheduling all butlers and captains within the local staffing pool.Conduct orientation for all Catering Directors/Managers regarding Company standards of serviceHandle and resolve all employee relations issues with the partnership of the teamExecute all coaching, counseling and follow up training for all employees according to Company Policies and Procedures in partnership with the Director, Staffing Services.Performs related duties and special projects as assignedSupports Catering Directors and Managers with staffing budgets and maintains financial accountabilities as it relates to service Preferred Qualifications: Bachelors degree is preferred or equivalent professional experienceStrong knowledge of food, industry trends and fine dining points of serviceA minimum of 4-6 years of experience in managing catering events The ability to supervise food service and clean up is also essentialTIPs certification requiredServSafe certification highly preferred Superior quantitative, oral and written communications and problem-solving/strategizing skillsExcellent overall computer skills with advanced knowledge of Excel and PowerPointProactive mindset to anticipate and support changes in our businessConformity to the highest standards of personal integrity and ethical behaviorExceptional customer service abilities Full time associates are offered many fantastic benefits such as:MedicalDentalVisionFlexible Spending Accounts (FSAs)Commuter BenefitsWellness ProgramEmployee Assistance ProgramsLife Insurance for Associates and Eligible DependentsShort Term Disability (STD) and Long-Term Disability (LTD)Accidental Death & Dismemberment (AD&D) InsuranceDiscount MarketplaceAnd other voluntary benefits Apply to Chartwells Higher Education today!Chartwells Higher Education is a member of Compass Group USAClick here to Learn More about the Compass Story Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.Req ID: 278137Chartwells HE Wendy Floyd SALARIED EXEMPT Associated topics: administrative assistant, administrative coordinator, administrative officer, administrative staff, assistant, operation, operational assistant, operations director, staff, support
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